{Returns & Refunds Policy}

Due to the nature of freshly roasted coffee, we do not accept returns or exchanges on coffee once it has shipped.

If there is an issue with your order (such as receiving the wrong item or a damaged product), please contact us at gigiscoffeeroasters@gmail.com within 7 days of delivery, and we’ll do our best to make it right.

• Merchandise (such as apparel or accessories) may be eligible for return within 14 days of delivery.
• Items must be unused, unworn, and in original condition.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• Mugs and other fragile items are packed with care to help prevent damage during transit.
• If a mug arrives damaged, please contact us within 7 days of delivery and include photos of the item and packaging so we can assist you.
• Approved claims may result in a replacement or refund, at our discretion.

• Opened or used coffee products
• Sale or clearance items
• Gift cards (if applicable)

• Approved refunds will be processed back to the original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.